Shipping policy

Standard shipping

FREE standard shipping via New Zealand Couriers Parcel Post for all orders over $99. 

For orders less than $99, the standard shipping cost is $9.90.

If you have ordered with standard shipping, your order is estimated to arrive within 3-7 business days after it has been dispatched.

Express shipping

Express shipping via New Zealand Couriers Express Post for $14.90 for all orders.

If you have ordered with express shipping, your order is estimated to arrive within 2-3 business days after it has been dispatched.

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Please allow 1-2 business days from the time that you place your order for your order to be dispatched. 

Please note that during peak periods (such as public holidays, the months of November and December and promotional sale periods) there may be a delay in the dispatch times and/or the estimated delivery times. 

Please note that the delivery times of our third party courier service provider set out above are estimates only. They may be impacted, from time to time, due to increased volumes with the carrier’s delivery network and any such delays in the delivery of your order are outside of our control.

Authority to leave

All domestic orders are delivered through New Zealand Couriers and these parcels are signature on delivery. You are welcome to sign for your parcel at delivery, otherwise your parcel will be taken to the nearest depot.

If you do not think you will be home during standard delivery hours, you may select ‘authority to leave’ for your order at checkout (and/or such later time as the delivery service carrier allows). This authorises the delivery driver to leave your parcel in a ‘safe place’ at the delivery address, being a location where your order is hidden from plain view.  If this option is selected, we ask that you give detailed notes, such as how to enter your property and/or where a safe place is to leave your parcel.