Please note that we do not provide refunds or exchanges for change of mind on products purchased.  We will only provide a refund or replacement where a product is faulty, damaged during transit or where you are entitled to a refund or replacement under the Australian Consumer Law.

If you wish to make any changes your order inclusive of delivery address, we advise you contact us urgently as our orders are fulfilled promptly after placement.

We will do our best to help change your delivery address but we are unable to make any changes to orders after they have been fulfilled. Please note al.ive body is not responsible for any mistakes made by customers during checkout.

Please allow 1 -2 business days from time of order for your order to be dispatched. Please note, during Public Holiday and peak sale times, there may be a slight delay in dispatch times.

Tracking and shipping confirmations are processed through our warehouse once the order has been dispatched.  If you have not received your shipping confirmation within 24hrs we ask that you contact us via hello@alivebody.co.nz

If you do not think you will be home during standard delivery hours we highly recommend you select authority to leave for your order.  We ask that you give detailed notes, such as how to enter your property or where to leave your item if applicable. As we use courier services to deliver a great deal of our orders, failure to deliver or collect items can result in your order being returned to sender.  Please note, al.ive body is not responsible for any costs associated with re-delivery. 

Once an order has been placed, we are unfortunately unable to update or make changes to the product(s) comprising your order.  Should you wish to correct your delivery address or contact details prior to the order being dispatched, please promptly contact us at hello@alivebody.co.nz and we will endeavour to assist you.

Only products purchased through www.alivebody.co.nz are subject to al.ive body’s returns policy.  Should you wish to return or exchange an al.ive body product purchased from an al.ive body stockist, please contact that stockist to arrange such a return or exchange (as available) in accordance with the relevant stockist’s returns policy.

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Sorry, but we are unable to accept returned orders for change of mind inclusive of purchases that have been made in error eg) accidentally ordering an item incorrectly.

Our products come with the consumer guarantees under the Australian Consumer Law which cannot be excluded, including a guarantee that the products will be of acceptable quality when sold.

In the unfortunate event that your order (or part of your order) has arrived faulty or damaged during transit, please notify our customer service team by email to hello@alivebody.co.nz within seven (7) days of receipt (“Return Period”) of any fault or damage in the delivered product(s) (“Rejection Notice”).  You will be deemed to have accepted the delivered product(s) unless we receive a Rejection Notice from you within the
Return Period.

Your Rejection Notice must include the following details:

Please note that we may request that the faulty or damaged product(s) is/are returned to us.  If this is the case:

We, acting reasonably, will determine whether we can offer you either a product replacement or a refund for any faulty or damaged product(s) in your order.  We reserve the right to select which outcome (i.e. replacement or refund) best suits your circumstance.

Any refund offered by us will be processed via the same method that you made payment of your order.